How do I reset my network password?
All employees have access to the password self-service system. IT Users may reset their password at any time by registering with the new FCC password reset system. Registration needs to be completed only once. Here are some things you need to know to reset your password:
- Register to use the password self-service system at https://www.frederick.edu/staffsupport and click on the “Password Self-Service Registration” icon. Provide the system with two forms of authentication, i.e., mobile phone & alternate email and reset your password.
- Option 1: To reset your password at any time after you have registered, visit https://www.frederick.edu/staffsupport, click on the “Reset Password” icon and follow the system’s instructions
- Option 2: From an FCC computer, you can change password by holding CTRL-ALT_DEL on your keyboard and selecting change password.
- Option 3: You may request a password reset by calling IT Help Desk on 2509 or in person by visiting the IT Help Desk located at Gambrill Hall, G-122. You will be required to show a valid FCC employee ID or driver’s license.
- Passwords must be at least 12 characters long and include upper/lowercase letters, a number, and a special character • Passwords expire every ninety (90) days.
- You will receive Password Expiration Notification Reminders from [email protected] (10,5, and 3 days before the password expires)
- Your network account password provides access to College computers, Microsoft Outlook, Microsoft Office 365, Blackboard, PeopleSoft and other single sign-on systems
How can I access my Outlook email from home?
College email accounts serve as an official means of electronic communication. Students, faculty, and staff are expected to check their College email account regularly and use their College email account for all College-related communication.
Outlook Web Access Instructions
The steps below will help you log into your Outlook email account over the web.
- From a browser, go https://www.frederick.edu/faculty-staff.aspx
- Click on the Office365 icon and enter your FCC network credentials (FCC email address, and Network Password)
- Your FCC-Outlook email app will launch by default
- Set the Language and Time Zone (this is a onetime configuration only) as needed.
Note: you may also access Outlook email through https://portal.office.com
How do I configure Outlook on my mobile phone?
- Download official Microsoft Outlook Application from Play store or App Store
- Sign in with your FCC credentials
- We do not support third party mail applications.
How do I get a free copy of Microsoft Office?
The College does not offer free Office 365 copies. Active FCC Faculty, Staff and current Student have access to Office 365. Follow these instructions to get started:
Office365 Web Access Instructions
Option 1
Start by logging in
- From a browser, go to https://portal.office.com
- Enter your FCC network credentials (FCC email address, and Network Password)
- Office 365 screen will come up and you will be able to navigate all apps available to you by clicking on the grid or “waffle” icon at the top left on your screen
- From there you can launch Outlook, OneDrive, Teams, and all other Office apps…
Option 2
You may also access Office365 from https://www.frederick.edu/faculty-staff.aspx
- Click on the Office365 icon and enter your FCC network credentials (FCC email address, and Network Password)
- Your FCC-Outlook email app will launch by default
- Click the “waffle” at the top left on your screen
to navigate or switch to OneDrive, Teams, and all other Office apps…
What is OneDrive for business?
Microsoft OneDrive for business is a tool to help you store and collaborate on files with co-workers. You can add any type of files to your storage area (photos, logos, documents). In addition, you can edit and create new documents from the browser and save them to your account. Collaboration is a huge part of OneDrive, you can share and work simultaneously, which is much more efficient than emailing documents back and forth.
Start by logging in to Office365 web access
Option 1
- From a browser, go to https://portal.office.com
- Enter your FCC network credentials (FCC email address, and Network Password)
- Office 365 screen will come up and you will be able to navigate all apps available to you by clicking on the grid or “waffle” icon at the top left on your screen
- From there you can launch Outlook, OneDrive, Teams, and all other Office apps…
Option 2
You may also access Office365 from https://www.frederick.edu/faculty-staff.aspx
- Click on the Office365 icon and enter your FCC network credentials (FCC email address, and Network Password)
- Your FCC-Outlook email app will launch by default
- Click the “waffle” at the top left on your screen to navigate or switch to OneDrive, Teams, and all other Office apps
Click here to access OneDrive Training resources.
How do I get access to SharePoint Shared Folders?
IT does not make decisions about granting individuals shared drive access. Network access requests and changes are initiated by managers, directors, AVPs, and VPs. Please contact your appropriate supervisor so they can place a request to grant you access.
Accounts are disabled and/or deleted once employment has ended. This includes email, Peoplesoft, office 365 and other systems. Please contact Human Resources to reactivate accounts or for other questions.
How do I request a new employee network account?
Supervisors, office managers, department chairs, and VPs may request network accounts for new employees at least one week prior to their first day of employment through the Helpdesk system. Please follow the directions provided by Human Resources. Below are instructions for opening a request
- Login https://servicedesk.frederick.edu
- Complete the appropriate account request form in the Service Desk – Request Catalog.
- From Request Catalog, navigate to “Network account/network access” and then select and complete the “New hire” form.
- Submit your request.
- Supervisors will receive an email with the network account information for their new direct report.
How do I request phone for new employees?
If a physical desk phone is needed, supervisors, office managers, department chairs, and VPs may request a desk phone for new employees at least one week prior to their first day of employment through Helpdesk. Softphone capabilities can be used as well for employees. Please follow the below instructions:
- Please complete the appropriate request form in the Service Desk – Request Catalog.
- From Request Catalog, navigate to “Phones or Voicemail” and then select and complete the “Request New Desk Phone.”
- Supervisors will receive an email with phone and extension assignment information for their new direct report.
- Click here to access phone and voicemail training
What is Jabber? How does it work?
Cisco Jabber is part of the communications system that simplifies communication and enhances productivity by unifying presence, instant messaging, video, voice messaging, desktop sharing, and conferencing capabilities into a secure easy-to-use app. Follow the link for Jabber use instructions.
Cisco Jabber is available for Windows and Mac
How do I request new computer equipment or software? (PC, mouse, monitor...)
Supervisors, office managers, department chairs, and VPs, and authorized staff may request new hardware purchases. To do so, please follow these instructions:
- Complete the appropriate “Purchase Order” form located in the Service Desk – Request Catalog.
- From Request Catalog, navigate to “Purchase Order/Hardware or Software” and then select and complete the request form.
- Submit the form.
- You will be contacted for further details as needed.
How do I disable staff network access?
Work with human resources and follow the separation from employment procedures.
Can former employees have network access?
Former employees are not given access back to network resources.
How do I reset the FCC Alert password?
To reset your FCC alert password, go to www.frederick.edu and click on “Faculty & Staff” near the top right of the page. Then select the FCC Alert link from the center menu bar. Once on the FCC Alert login page, click the “forgot password” link to reset your account.
Please note, your username for FCC Alert does not have to be the same as your network username for other FCC systems. Users can create their own username and password when signing up for FCC alerts.
If you forgot your username, you can also select the “forgot username” link from the FCC Alert login page. The system will provide you with your login information based on the mobile number or email address associated with your account.
How do I clear my cache and cookies?
Google Chrome:
- Open Chrome
- On your browser toolbar, click the Chrome Menu on the top right of the browser window.
- Point to More Tools, and then click Clear browsing data.
- In the “Clear browsing data” box, click the checkboxes for Cookies and other site and plugin data and Cached images and files.
- Use the menu at the top to select the amount of data you want to delete. Choose the Beginning of time to delete everything.
- Click Clear browsing data.
- Close the Google Chrome window and reopen.
Microsoft Edge:
- In the Edge browser:
- Click on the Edge menu (3 dots) on the top right-hand side
- Click on Settings
- On the left-hand side, click Cookies and site permissions
- Under the Manage and delete cookies and site data section click See all cookies and site data
- A new dialogue box will open
- Click Remove all
- A new dialogue box will open
- Click on Clear and wait for that dialogue box to exit
- Close all open Edge instances and therefore all tabs
Firefox:
- Open Firefox and click on the three horizontal lines in the upper-right corner to open the menu.
- Select "Settings" from the menu. If you're on a Mac, it's "Preferences."
- In the left sidebar, click on "Privacy & Security."
- Scroll down to the "Cookies and Site Data" section.
- Click on the "Clear Data" button.
- In the pop-up window, make sure both "Cookies and Site Data" and "Cached Web Content" are selected.
- Click "Clear" to remove the cookies and cache.
How do I receive IT Training?
The IT department works in partnership with The Center for Teaching and Learning, the Administration, and Human Resources to provide training in the areas of software applications, technology use, classroom technologies, and cybersecurity awareness to FCC employees. Please follow the links to some of the most common training resources.
IT training site
LinkedIn
Cybersecurity Resources
PeopleSoft Training
Classroom Technology Resources