Blackboard is a virtual learning environment and course management tool used by faculty to manage and deliver online and hybrid classes.

Access Blackboard

Login by entering your FCC network ID and password. You may reset your password by using the “Forgot Your Password?” link.

Blackboard Tutorials

Blackboard FAQs

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Communication Central is the Intranet and Communication portal for Frederick Community College that serves as the central hub for sharing news, reports, status updates, and other information. Here you can find announcements, internal documents, calendars, and team pages.

 

There are six open computer labs for student use.

Bess and Frank Gladhill Learning Commons
The Gladhill Learning Commons, located on the second floor of Linganore Hall, has computers for student use. They are equipped with the Microsoft Office Suite.

The Mac Lab, located in room F-107, is open to students enrolled in Computer Graphics and Digital Photography classes. The lab offers color printing for a small fee. Adobe's Creative Cloud software and other graphic software are available. The open MAC Lab hours are only for students to conduct classwork.

If you have questions, contact:
 
Michael Schlosser
Mac Lab Supervisor
[email protected]


 
Additional computer labs are available:
 

 

Continuing Education & Workforce Development (CEWD) students are required to create a student profile account. In order to accurately maintain your student information, please create and use only one profile. If you need assistance with your account, please contact 301.846.2400 or email [email protected].

To set up an account:

 

• Go to the Create a Student Profile page.


• Enter a username and password along with contact information (to receive registration confirmations and course updates) and then complete the form to set up your account.


• For guardians registering younger students, we ask that individual accounts be established for each child.

Forgot username or password?

 

• Go to the Sign In page and click “Forgot your password” to request a password reset. A reset link will be emailed to the address on file for your account. If you forgot your username, please contact us at 301.846.2426 or email [email protected] for assistance.

Note: CEWD students do not register for classes through PeopleSoft. For this reason, CEWD students may not have access to the PeopleSoft system.

To make an external call, dial 9 followed by the number.

To make an internal call, dial the 4 digit extension.  

Staff who wish to learn more about the features of your desktop phone, visit: the IT Training site on Communication Central. 

How do I reset my network password?

All employees have access to the password self-service system. IT Users may reset their password at any time by registering with the new FCC password reset system. Registration needs to be completed only once. Here are some things you need to know to reset your password:
   

• Register to use the password self-service system at https://www.frederick.edu/staffsupport and click on the “Password Self-Service Registration” icon. Provide the system with two forms of authentication, i.e., mobile phone & alternate email and reset your password. 
• Option 1: To reset your password at any time after you have registered, visit https://www.frederick.edu/staffsupport, click on the “Reset Password” icon and follow the system’s instructions 
• Option 2: From an FCC computer, you can change password by holding CTRL-ALT_DEL on your keyboard and selecting change password. 
• Option 3: You may request a password reset by calling IT Help Desk on 2509 or in person by visiting the IT Help Desk located at Gambrill Hall, G-122. You will be required to show a valid FCC employee ID or driver’s license. 
• Passwords must be at least 12 characters long and include upper/lowercase letters, a number, and a special character • Passwords expire every ninety (90) days. 
• You will receive Password Expiration Notification Reminders from [email protected] (10,5, and 3 days before the password expires) 
• Your network account password provides access to College computers, Microsoft Outlook, Microsoft Office 365, Blackboard, PeopleSoft and other single sign-on systems

  
How can I access my Outlook email from home?
 
College email accounts serve as an official means of electronic communication. Students, faculty, and staff are expected to check their College email account regularly and use their College email account for all College-related communication.

Outlook Web Access Instructions

The steps below will help you log into your Outlook email account over the web.
 

• From a browser, go https://www.frederick.edu/faculty-staff.aspx
• Click on the Office365 icon and enter your FCC network credentials (FCC email address, and Network Password)  
•  Your FCC-Outlook email app will launch by default
• Set the Language and Time Zone (this is a onetime configuration only) as needed. 

Note: you may also access Outlook email through https://portal.office.com  
 
 How do I configure Outlook on my mobile phone?
 

• Download official Microsoft Outlook Application from Play store or App Store
• Sign in with your FCC credentials
• We do not support third party mail applications.

 
 How do I get a free copy of Microsoft Office?
 
The College does not offer free Office 365 copies. Active FCC Faculty, Staff and current Student have access to Office 365. Follow these instructions to get started:
 
Office365 Web Access Instructions

Option 1
Start by logging in 

• From a browser, go to https://portal.office.com  
• Enter your FCC network credentials (FCC email address, and Network Password)  
• Office 365 screen will come up and you will be able to navigate all apps available to you by clicking on the grid or “waffle” icon at the top left on your screen  
• From there you can launch Outlook, OneDrive, Teams, and all other Office apps…

Option 2
You may also access Office365 from https://www.frederick.edu/faculty-staff.aspx  

• Click on the Office365 icon and enter your FCC network credentials (FCC email address, and Network Password)  
•  Your FCC-Outlook email app will launch by default
• Click the “waffle” at the top left on your screen  to navigate or switch to OneDrive, Teams, and all other Office apps…

 
What is OneDrive for business?
 

Microsoft OneDrive for business is a tool to help you store and collaborate on files with co-workers. You can add any type of files to your storage area (photos, logos, documents). In addition, you can edit and create new documents from the browser and save them to your account. Collaboration is a huge part of OneDrive, you can share and work simultaneously, which is much more efficient than emailing documents back and forth.
 
Start by logging in to Office365 web access

Option 1

• From a browser, go to https://portal.office.com
• Enter your FCC network credentials (FCC email address, and Network Password)  
• Office 365 screen will come up and you will be able to navigate all apps available to you by clicking on the grid or “waffle” icon at the top left on your screen  
• From there you can launch Outlook, OneDrive, Teams, and all other Office apps…

Option 2
You may also access Office365 from https://www.frederick.edu/faculty-staff.aspx  

• Click on the Office365 icon and enter your FCC network credentials (FCC email address, and Network Password)  
•  Your FCC-Outlook email app will launch by default
• Click the “waffle” at the top left on your screen   to navigate or switch to OneDrive, Teams, and all other Office apps

Click here to access OneDrive Training resources.

How do I get access to SharePoint Shared Folders?
 
IT does not make decisions about granting individuals shared drive access. Network access requests and changes are initiated by managers, directors, AVPs, and VPs.  Please contact your appropriate supervisor so they can place a request to grant you access.
 
Accounts are disabled and/or deleted once employment has ended. This includes email, Peoplesoft, office 365 and other systems. Please contact Human Resources to reactivate accounts or for other questions.
 
How do I request a new employee network account?
 
Supervisors, office managers, department chairs, and VPs may request network accounts for new employees at least one week prior to their first day of employment through the Helpdesk system. Please follow the directions provided by Human Resources. Below are instructions for opening a request
 

• Login https://servicedesk.frederick.edu
• Complete the appropriate account request form in the Service Desk – Request Catalog.
• From Request Catalog, navigate to “Network account/network access” and then select and complete the “New hire” form.
• Submit your request.
• Supervisors will receive an email with the network account information for their new direct report.

 
How do I request phone for new employees?
 
If a physical desk phone is needed, supervisors, office managers, department chairs, and VPs may request a desk phone for new employees at least one week prior to their first day of employment through Helpdesk. Softphone capabilities can be used as well for employees. Please follow the below instructions:
 

• Please complete the appropriate request form in the Service Desk – Request Catalog.
• From Request Catalog, navigate to “Phones or Voicemail” and then select and complete the “Request New Desk Phone.”
• Supervisors will receive an email with phone and extension assignment information for their new direct report.
• Click here to access phone and voicemail training

 
What is Jabber? How does it work?
 
Cisco Jabber is part of the communications system that simplifies communication and enhances productivity by unifying presence, instant messaging, video, voice messaging, desktop sharing, and conferencing capabilities into a secure easy-to-use app.​ Follow the link for Jabber use instructions.
 
​Cisco Jabber is available for Windows and Mac
 
 How do I request new computer equipment or software? (PC, mouse, monitor...)
 
Supervisors, office managers, department chairs, and VPs, and authorized staff may request new hardware purchases. To do so, please follow these instructions:
 

• Complete the appropriate “Purchase Order” form located in the Service Desk – Request Catalog.
• From Request Catalog, navigate to “Purchase Order/Hardware or Software” and then select and complete the request form.
• Submit the form.
• You will be contacted for further details as needed.

 
How do I disable staff network access? 
 
Work with human resources and follow the separation from employment procedures.  
 
 Can former employees have network access?
 
Former employees are not given access back to network resources.
 
How do I reset the FCC Alert password?
 
To reset your FCC alert password, go to www.frederick.edu and click on “Faculty & Staff” near the top right of the page. Then select the FCC Alert link from the center menu bar. Once on the FCC Alert login page, click the “forgot password” link to reset your account. 

Please note, your username for FCC Alert does not have to be the same as your network username for other FCC systems. Users can create their own username and password when signing up for FCC alerts.

If you forgot your username, you can also select the “forgot username” link from the FCC Alert login page. The system will provide you with your login information based on the mobile number or email address associated with your account.
 
How do I clear my cache and cookies?
 
Google Chrome:

• Open Chrome
• On your browser toolbar, click the Chrome Menu on the top right of the browser window.
• Point to More Tools, and then click Clear browsing data.
• In the “Clear browsing data” box, click the checkboxes for Cookies and other site and plugin data and Cached images and files.
• Use the menu at the top to select the amount of data you want to delete. Choose the Beginning of time to delete everything.
• Click Clear browsing data.
• Close the Google Chrome window and reopen.

 
Microsoft Edge:

• In the Edge browser:
• Click on the Edge menu (3 dots) on the top right-hand side
• Click on Settings
• On the left-hand side, click Cookies and site permissions
• Under the Manage and delete cookies and site data section click See all cookies and site data
• A new dialogue box will open 
• Click Remove all
• A new dialogue box will open
• Click on Clear and wait for that dialogue box to exit
• Close all open Edge instances and therefore all tabs

 
Firefox:

• Open Firefox and click on the three horizontal lines in the upper-right corner to open the menu.
• Select "Settings" from the menu. If you're on a Mac, it's "Preferences."
• In the left sidebar, click on "Privacy & Security."
• Scroll down to the "Cookies and Site Data" section.
• Click on the "Clear Data" button.
• In the pop-up window, make sure both "Cookies and Site Data" and "Cached Web Content" are selected.
• Click "Clear" to remove the cookies and cache.

How do I receive IT Training?
 

The IT department works in partnership with The Center for Teaching and Learning, the Administration, and Human Resources to provide training in the areas of software applications, technology use, classroom technologies, and cybersecurity awareness to FCC employees. Please follow the links to some of the most common training resources.

IT training site
LinkedIn
Cybersecurity Resources
PeopleSoft Training
Classroom Technology Resources
 

https://frederick.omnilert.net/subscriber.php

• Click on the IT-Helpdesk link or request IT assistance (link should open on a new window) 

• Log in to the ServiceDesk using your FCC username and password as needed and create a new request by selecting your request type from the Request Catalog located under the FCC logo. 
  Please be as detailed as possible and submit your request.  

• Once your request is received at our end, a Helpdesk technician will reach out for resolution. 

 

Contact                                           
IT Helpdesk @ 301846.2509  

Location                                         
Gambrill Hall (G-122)

 
 

• Download official Microsoft Outlook Application from Play store or App Store 
• Sign in with your FCC credentials 
• We do not support third party mail applications.

Mobile Device Responsibilities

With the goal of protecting the security of College networks, institutional data, and Personal Identifiable Information (PII), this policy will define standards, processes, and procedures for College employees who:

• Have been provided mobile devices by the College for job related functions.  Mobile devices may include, but is not limited to: laptops, phones, tablets, or any portable device.
• Are using personally owned mobile devices to connect to, or to retrieve or store College resources and data.

This policy applies to permanently assigned College owned devices as well as loaner devices. In addition to the terms and conditions below, employees must agree to abide by the terms in the Technology Use Policy and Procedures document.

College owned devices

 

• Devices owned by the College are tagged and tracked in an inventory system and are subject to periodic recall for audit and maintenance purposes. The College reserves the right to install software which will allow for asset tracking and destruction of College data in the event of loss or breach. Users shall not remove or alter the inventory tag or attempt to modify any auditing software.
• Users may not jailbreak, root, re-image, remove, or otherwise bypass any operating system, software, or antivirus or security configurations of the device.
• All devices which access College resources must be protected using a strong password or pin number as defined by the Technology Use Policy and Procedures document.
• Employees who have access to PII or sensitive data should never download or store it on a mobile device.
• Users are responsible for the physical security of the device.
• IT is responsible for installing and maintaining the equipment, including antivirus software, system updates, and security configurations.
• Users understand that loss of data may occur due to software or hardware crashes, malware, or viruses which may also render the device unusable.
• Off-campus access to College data and campus resources is available through a VPN (virtual private network) session. Guidelines and procedures are found in the Remote Access section of this document.
• The user must immediately report to the IT Department any incident or suspected incident of unauthorized device access, loss, or theft. 
• In extraordinary cases, an Office 365 system administrator from the IT department will initiate a remote wipe when the Chief Technology Officer has determined PII or confidential information can be compromised.

 

Non-College Owned Devices:

 

• IT will allow access to institutional resources (Outlook, OneDrive) by personally owned mobile devices.
• On-campus access to College resources and data on campus is made via a physical or wireless connection. This access is controlled via network policy. Descriptions of these networks and procedures to access them is defined in the Wireless Network section of this document.
• IT will not directly support hardware or software issues on user-owned devices.
• IT can only provide limited support with connectivity or configuration relating to access of College resources.
• IT may remotely remove stored College emails and documents stored on the device. In extraordinary cases, an Office 365 system administrator from the IT department will initiate a remote wipe when the Chief Technology Officer has determined PII or confidential information can be compromised.

All users must acknowledge that they have read and agreed to the complete Technology Use Policy and Procedures to access services and systems on the FCC network.

Option 1 

Start by logging in  

• From a browser, go to http://portal.office.com   

• Enter your FCC network credentials (FCC email address, and Network Password)   

• Office 365 screen will come up and you will be able to navigate all apps available to you by clicking on the grid or “waffle” icon at the top left on your screen   

• From there you can launch Outlook, OneDrive, Teams, and all other Office apps… 

Option 2 

You may also access Office365 from https://www.frederick.edu/faculty-staff.aspx   

• Click on the Office365 icon and enter your FCC network credentials (FCC email address, and Network Password)   

•  Your FCC-Outlook email app will launch by default 

• Click the “waffle” at the top left on your screen to navigate or switch to OneDrive, Teams, and all other Office apps. 

College email accounts serve as an official means of electronic communication. Students, faculty, and staff are expected to check their College email account regularly and use their College email account for all College-related communication. 
 
Outlook Web Access Instructions 
 
The steps below will help you log into your Outlook email account over the web. 
  

• From a browser, go https://www.frederick.edu/faculty-staff.aspx 

• Click on the Office365 icon and enter your FCC network credentials (FCC email address, and Network Password)   

•  Your FCC-Outlook email app will launch by default  

• Set the Language and Time Zone (this is a onetime configuration only) as needed.  

Note: you may also access Outlook email through http://portal.office.com   

PeopleSoft Campus Solutions is the system where employees can access their class schedules, class rosters, and enter student grades.

Access PeopleSoft Campus Solutions

Login by entering your FCC network ID and password. You may reset your password by using the “Reset my password” link.

PeopleSoft Faculty Support
 

• PeopleSoft CS92 Faculty Navigation Guide


• PeopleSoft CS92 Staff Navigation Guide

PeopleSoft HR

The PeopleSoft Human Resources Management System, known as PeopleSoft HR, is where faculty and staff can access the Time and Absence system, view their paystubs, and retrieve W2’s.

Access PeopleSoft HR

Login by entering your FCC network ID and password. You may reset your password by using the “Reset my password” link.

Printing Services, located in the Upper A/B Knuckle (directly above the mail room), is equipped with black & white and color copiers to produce materials for faculty and staff. We offer a variety of colors, sizes and weights of paper, bindery equipment including spiral, saddlestitch and glue padding, and a folder that can finish your job to fit your needs. You can use Printing Services to print your syllabus and tests, color brochures and postcards, posters (up to 11x17), tickets, programs for events, NCR forms and a variety of materials for classroom or office use.

If you need marketing materials, contact the publications office first and they will work with you to design the materials you want printed.

Printing Services also provides FCC letterhead and envelopes. These items, along with copies, are charged back to your department or office at the end of each month.

Printed but unused paper is used to create scratch pads of various sizes, which are always available for your doodling and note taking needs.

Documents you need copied can be sent as attachments to email in Word or pdf formats. Include the number of copies, date required, department name and any other important details such as stapling, folding, or color of paper. You’ll receive an email when your tests, syllabus or class notes are available for pick up at Printing Services.

If you would rather stop by Printing Services, we can answer any questions or discuss available options while you fill out a request form for the copies you need.

The days leading up to the start of a new semester are a very busy time in Printing Services. Please plan to submit your materials at least one week before you need them. There may be other times when you have a last minute request and we will be able to help you. Please call 301.846. 2454 before you stop at Staples or Kinkos!

Reporting Phishing in FCC Outlook Email

Did you know you can report phishing email in the web and desktop versions of Outlook? 
The IT department highly encourages FCC students and employees to report suspicious email messages by following the instructions in this notification. Outlook will remove reported messages from your inbox for further investigation by the FCC Network Security team. 

Phishing Reporting Instructions:

Outlook Web Access

1. Click on the email that you would like to report as Phishing. 
2. Click the on the 3 dots at top right-hand side of the email to display email options.
3. Choose Report to report the email as phishing.

Outlook Desktop Version

1. In Outlook, highlight the email that you want to report as Phishing. 
2. In the top Ribbon, you should have a "Report Message” drop down selection.
3. Choose Phishing to report as phishing. 

Note: The Outlook email reading pane needs to be enabled for the report button to be available.
 
Remember, whenever in doubt, do report any suspicious email to the FCC-IT Helpdesk by calling 301.846.2509, or online at FCC- Helpdesk . Furthermore, discard suspicious emails, or follow the Outlook reporting instructions.
 

IT will assist requestors with the purchase, installation, and configuration of approved software. Because we are not subject matter experts at all software packages, support requests for departmental specific software will be best effort. Please call #2509 for additional information.

 

25Live is a web-based scheduling interface. The software provides an online availability calendar, scheduling system, and data repository for events held at the College. 25Live enables authorized members of the FCC community to view space availability and to request use of the College’s space.


Who can access 25Live?

Any staff or faculty with an active FCC user ID and password can log into 25Live to check availability of space and request a reservation.


What are the recommended browsers?

• Google Chrome
• Mozilla Firefox
• Apple Safari
• 25Live supports the latest version for each of these browsers as well as two major versions back, except for Internet Explorer. Minor display variations may occur between browsers.

 

Logging In

Open the 25Live URL: https://25live.collegenet.com/frederick from one of the recommended browsers. Click on the “Sign In” link at the top right or bottom left of the page. Please note that you may have to enable pop-ups for this website. You will enter your FCC user ID and password to log in. If you have any issues logging in, contact Facilities Planning by emailing facility.

For step-by-step instructions, use the 25Live Guide.

Back to IT Services

All users must acknowledge that they have read and agreed to the complete Technology Use Policy and Procedures to access services and systems on the FCC network.

 

Wireless access to Internet is available at the main campus and at the Monroe Center. This service allows community end-users to access the campus network resources from wireless devices or portable computers. Staff, students, and visitors with mobile devices such as laptops, tablets, and smartphones can access the public Wi-Fi. FCC is an encrypted connection for public use.  
 

Wireless Network Name	Password
FCC	fccrocks

*Faculty and Staff, please contact the IT Help Desk to have FCC-owned devices join FCCINST and
FCCSTAFF WI-FI.